Work quality refers to effort that consistently achieves desired outcomes with a minimum of avoidable errors and challenges. The Trainee’s work meets the requirements, expectations, or desired outcomes. Work is accurate and complete and completed in a timely manner. The work is done in an efficient and effective method.

Consider how the Trainee uses available working time, plans and prioritizes work, sets and accomplishes goals, uses available resources, and completes assignments on schedule. The expected results are achieved in a timely and a safe manner. There is no need to have work redone due to inaccurate or unacceptable work. The Trainee seeks out additional tasks and projects to complete, or helps others to complete their tasks and projects.​

The Trainee exhibits job-relevant knowledge and skill needed to perform the duties and requirements of the position. The Trainee exhibits knowledge of the methods, practices and equipment needed to do the job. Consider knowledge gained through experience, education, and specialized training. The Trainee seeks to maintain current knowledge of changes in policies and procedures. Trainee may at times be consulted by others for guidance. 

The Trainee adjusts readily to changes. This Trainee initiates or recommends beneficial changes in work procedures. This Trainee readily accepts new assignments or temporary assignments outside the regular responsibilities. Consider willingness to learn quickly, to adapt to changes in job assignments, methods, personnel, or surroundings. 

The Trainee is reliable in performing work assignments and carrying out instructions. Consider the degree of supervision required and the willingness to take on responsibilities and to be accountable for them. 

The Trainee sees things to be done and then takes appropriate action without being so directed. Consider the ability to contribute, develop and/or carry out new ideas or methods. Consider the ability to be a self-starter, to offer suggestions, anticipate needs and to seek additional tasks as time permits. 

The Trainee evaluates situations and makes sound decisions, and uses reasoning to identify, solve, and prevent challenges. The Trainee exhibits knowledge of the companies’ policies and procedures applicable to his/her assignment. The Trainee exhibits willingness to comply with all reasonable requirements. 

The Trainee exhibits a good level of interpersonal skills and has a good working relationship with most of his/her peers, Agent/Supervisor, customers, and the general public. Consider respect and courtesy the Trainee shows to others, how the Trainee’s behavior affects the work area, and the willingness of the Trainee to accept supervision. The Trainee exhibits appropriate supportive behavior toward the organization and its customers. The Trainee is not involved in trivial disputes and misunderstandings; the Trainee exhibits willingness to work as a team member. 

The Trainee reports to work on a timely basis and stays on the job. Consider arrival times, observance of time limits for breaks and lunches. Consider patterns of sick leave use, seeking prior approval for vacation, and giving prompt notice to Agent/Supervisor of absence due to illness or other acceptable reasons. Examples or reasons for giving this rating are:

The Trainee continually reaches set goals, within predetermined timeframes and using agreed upon methods.  The Trainee strives throughout to reach both long and short term goals.  If Trainee does not believe they are going to attain the agreed upon results, he/she asks Agent/Supervisor for input, as soon as a challenge is identified.